Returns & refunds
Changed your mind? That's fine.
30-day return window from the delivery date. Items should be in original condition and packaging. Here's exactly how it works.
- Email us your order number
Send a note to support@nestwell.example and tell us what you'd like to return.
- We send a prepaid label
Within 1 business day. Drop the parcel at any carrier point.
- Refund to your original payment
Issued within 5 business days of us receiving the item.
Damaged or defective? We replace or refund at no cost to you — return shipping included. See our product standards.
How long do refunds take to appear?
We issue the refund within 5 business days of receiving your return. Your bank may take an additional 3–5 days to post it.
Do I pay return shipping?
For change-of-mind returns we provide a prepaid label at no charge. Defective items are always free to return.
What can't be returned?
Used consumable accessories (e.g. replacement filters) for hygiene reasons. Everything else within the 30-day window is eligible.